What term describes the practice of prioritizing and meeting customer needs?

Study for the KOSSA Administrative Support Exam. Prepare with flashcards and multiple choice questions, each question includes hints and explanations. Boost your readiness for the exam!

The term that describes the practice of prioritizing and meeting customer needs is "Customer Focus." This concept emphasizes the importance of understanding and prioritizing the needs and expectations of customers in order to enhance satisfaction and foster loyalty. Organizations that adopt a customer-focused approach actively seek feedback, adapt their products and services to better serve their clients, and build long-term relationships based on trust and responsiveness.

Customer focus is critical in today's competitive marketplace as it drives business success and helps create value for both the company and its customers. By placing emphasis on understanding and addressing customer needs, companies can differentiate themselves and achieve a sustained advantage over their competitors.

While other concepts such as sales strategy, market research, and quality control are important in their own right, they do not primarily encapsulate the core principle of prioritizing customer needs in the same way that a customer-focused approach does. Sales strategy relates more to the methods used to sell products, market research involves gathering information about consumer preferences, and quality control ensures products meet certain standards—rather than directly addressing customer prioritization.

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