What is the difference between verbal and non-verbal communication?

Study for the KOSSA Administrative Support Exam. Prepare with flashcards and multiple choice questions, each question includes hints and explanations. Boost your readiness for the exam!

Verbal communication refers to the use of spoken or written words to convey messages. This includes everything from conversations to written correspondence, creating a clear and direct method of sharing thoughts and information. On the other hand, non-verbal communication encompasses body language, gestures, facial expressions, and other forms of expression that do not rely on words. This mode of communication can often convey feelings and attitudes that may not be explicitly stated, enhancing or contradicting what is being said verbally.

Understanding the distinction is crucial as it highlights the complexity of communication as a whole. Verbal communication tends to focus on the content of the message while non-verbal elements often carry meaning related to emotions, context, and the relationship between the communicators. Recognizing both forms allows individuals to communicate more effectively and interpret messages more accurately in various situations, such as in professional settings or personal interactions.

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